Cws Cares

CWS-CARES Scheduled Maintenance – January 24, 2023 | 5:00 PM - 7:00 PM

All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, January 24, 2022, beginning at 5:00 PM and concluding at 7:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.

Action Required
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. You may also contact the Service Desk by phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS-CARES Scheduled Maintenance – January 4, 2023| 5:00 PM – 7:00 PM

All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, January 4, 2023, beginning at 5:00 PM and concluding at 7:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching– December 31, 2022 | 6:00 AM - 10:00 AM

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, December 31, 2022, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS-CARES Scheduled Maintenance – December 21, 2022 | 5:00 PM - 8:00 PM

All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, December 21, 2022, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will not be accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.

Action Required
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. You may also contact the Service Desk by phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS-CARES Scheduled Maintenance – November 18, 2022| 5:00 PM – 6:00 PM

All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, November 18, 2022, beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS-CARES Scheduled Maintenance – November 2, 2022| 6:00 PM – 9:00 PM – UPDATE

All Pilot County RFA Implementation Coordinators and SPOCs:

November 2, 2022 UPDATE:

This maintenance has been cancelled and will be rescheduled.  The new date and time will be shared in an updated communication once they become available.

The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, November 2, 2022, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS-CARES DATA CONVERSION - INVALID HEX CHARACTER REMOVAL

All SPOCS, Technical Contacts, and Data Quality Analysts:
During data conversion activities the CWS-CARES team identified a minor issue that is preventing some of the conversion jobs from successfully completing. Hexadecimal (Hex) characters have been found in a few records in the CWS/CMS database that cannot be converted during the data conversion process. It is important to note these invalid hex characters were not introduced by counties intentionally in the CWS/CMS and they do not reflect actual data. The solution is to remove the invalid hex characters to allow the data conversion process to complete, leaving the county data unaffected and the user experience unchanged. To date, only three (3) records out of over 222 million records have been impacted, and these few records were last updated over 20 years ago.     
Going forward, we intend to fix issues of this type, without notification, in the interest of time. A log has been created to track any corrections made to remove invalid hex characters during the data conversion process and is stored in the Data Quality portal at CARES Migration Corrupt CWSCMS Data Log. This log will be updated if new occurrences of invalid hex characters require removal.

Action Required
This is an informational communication only and no action is required.

 

CWS-CARES (CARES) Version 1 (V1) Training Approach

All Child Welfare Directors, all Probation Chiefs, Office of Tribal Affairs, and CDSS Training Bureau
CC: All SPOCs and Training Coordinators
The CARES project has been performing analysis over the past several months with support from Organizations’ (Orgs’) representatives to determine how CARES Version 1 (V1) training will be delivered to all Orgs as the CWS/CMS replacement. We would like to extend our sincere thanks and appreciation to all Org and CDSS Regional Training Academy (RTA) representatives that participated and contributed input to help inform this important decision.
On October 20th, 2022, the CARES Board of Directors elected to proceed with a CARES V1 hybrid training approach that will support the delivery of training to all Orgs. In alignment with the County Welfare Directors Association (CWDA), Tribal Consultation, and the CARES project, this hybrid approach will facilitate a partnership across the RTA, Juvenile Probation, Orgs, and the CARES project training team to deliver CARES V1 training statewide.
The training approach is intended to add the following benefits:
  • Leverages benefits of each training organization/team and can be customized to meet the needs of each Org, providing an optimal training delivery approach.
  • Enables training tailored to meet the needs of Orgs based on Org, RTA and Probation trainers’ knowledge of and experience with Orgs.
  • Optimizes training delivery by capitalizing on both the project training team expertise in CARES and the Orgs, RTA and Probation trainers experience with CWS/CMS and child welfare practice in the Orgs.
The plan to support the coordination of the CARES V1 statewide training has started with discussions occurring through the recurring CARES Training Advisory meetings which include representation from RTA, Org training representatives, and Probation. Discussion will also continue with the CDSS Training Bureau.
The project will continue to share details on a regular basis around CARES V1 training planning and coordination through a variety of communication forums and methods to keep Orgs informed.

Action Required
No action needed.