Cws Cares
CWS-CARES Release 0.9 Production Release - June 21, 2023| 5:00 PM - 11:00 PM
All SPOCs and Technical Contacts:
EFFECTIVE JUNE 21, 2023, CWS-CARES RELEASE 0.9 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on June 21, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.9:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available on June 22, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
RFA Pilot County users review new features in the CWS-CARES Production Environment after June 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
EFFECTIVE JUNE 21, 2023, CWS-CARES RELEASE 0.9 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on June 21, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.9:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available on June 22, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
RFA Pilot County users review new features in the CWS-CARES Production Environment after June 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
CARES Project Roadmap Approval
It is our pleasure to announce the much-anticipated approval of the Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) project roadmap. This marks a significant milestone in the project’s development and path towards delivering CWS-CARES.
Some highlights of this approval include:
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The delivery of CWS-CARES through two versions - CARES Version 1 (V1) and Version 2 (V2)
- V1 will replace and retire CWS/CMS and go-live in Oct. 2026. It will include the following capabilities
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Intake
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Screening
- Investigations: Engagement and Determination
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- Resource Management
- Provider Directory
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Services (Array)
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Case Management
- Engagement and Services
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Placement
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Case Closure
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Adoption
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Prevention Services
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Aftercare and Re-entry
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Case Plan
- Courts
- Warrants
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Court Hearing Framework
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Jurisdiction, Disposition, and Other Hearings
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Status Reviews
- Eligibility
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Request Determination and Redetermine Eligibility
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Eligibility Programs
-
-
Financial Management
- Track Administrative and Assistance Costs
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Track Service Delivery (including FFPSA)
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Resource Family Approval (RFA)
- RFA Application Submission (RFA Greenfield enhancements)
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Maintain Resource Family Home
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Complaints and Legal Action
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Reporting and Analytics
- Federal Extracts and Indicators
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State Reports
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Ad-hoc Reporting, Data Extract and Data Visualization
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V2 will build on core functionality of V1, expand on additional capabilities, such as advanced analytics, continued implementation of interfaces with external systems and child welfare contributing agencies, and will be tied to Federal CCWIS compliance. Go-live is scheduled for April 2028
- V1 will replace and retire CWS/CMS and go-live in Oct. 2026. It will include the following capabilities
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The implementation of V1 to all end users at the same time across the state, reducing the risk to child safety by establishing a single statewide system at go-live and eliminating the need for end users to work across two systems
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County and Tribal Core Constituent Participation is planned and budgeted for through CARES V1 and V2
We would like to thank everyone for their contributions and support for CWS-CARES reaching this important milestone and look forward to sharing more information in the future.
Click here to view the CWDS Roadmap.
California Department of Technology Service Desk Bulletin: Citrix Virtual Desktop Agent (VDA) Software Update and IP Change – May 6, 2023| 6:00 AM – 2:00 PM
All SPOCs, Technical Contacts, and SBC Admins:
The California Department of Technology (CDT) has scheduled an update on Saturday, May 6, 2023, beginning at 6:00 AM and concluding at 2:00 PM. During the update window, CDT will be making a configuration change to Citrix. SBCS users will be kicked out of the system or unable to log into the https://cwstoken.access.ca.gov and https://cws-internal.access.ca.gov SBCS sites during the maintenance window.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled an update on Saturday, May 6, 2023, beginning at 6:00 AM and concluding at 2:00 PM. During the update window, CDT will be making a configuration change to Citrix. SBCS users will be kicked out of the system or unable to log into the https://cwstoken.access.ca.gov and https://cws-internal.access.ca.gov SBCS sites during the maintenance window.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Interactive ‘CWDS Frequently Asked Questions’ Webpage
All SPOCs, Technical, and Training Contacts:
The Child Welfare Digital Services (CWDS) Office is launching an Interactive Frequently Asked Questions (FAQ) Webpage for inquiries on CARES and CARES-Live. This webpage will be located on the CWDS Website on the Stakeholder Resources tab under CWS-CARES Users. As questions come into the project, the FAQ page will be updated regularly to become a robust resource. Submit your inquiry question to the Customer Relations mailbox.
The Go-Live date: April 3, 2023.
Link to the Webpage: CWDS Frequently Asked Questions
Action Required
No action is required.
The Child Welfare Digital Services (CWDS) Office is launching an Interactive Frequently Asked Questions (FAQ) Webpage for inquiries on CARES and CARES-Live. This webpage will be located on the CWDS Website on the Stakeholder Resources tab under CWS-CARES Users. As questions come into the project, the FAQ page will be updated regularly to become a robust resource. Submit your inquiry question to the Customer Relations mailbox.
The Go-Live date: April 3, 2023.
Link to the Webpage: CWDS Frequently Asked Questions
Action Required
No action is required.
CWS-CARES Scheduled Maintenance – March 15, 2023 | 5:00 PM - 7:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, March 15th, 2023, beginning at 5:00 PM and concluding at 7:00 PM PST. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, the RFA Key Performance Indicator (KPI) reports will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, March 15th, 2023, beginning at 5:00 PM and concluding at 7:00 PM PST. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, the RFA Key Performance Indicator (KPI) reports will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Release 0.8 Production Release - March 22, 2023| 5:00 PM - 11:00 PM
All SPOCs and Technical Contacts:
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara. The release activity is planned to begin at 5:00 PM on March 22, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.8:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to backend functionality, and security improvements.
CWDS is excited to share the new RFA features that are planned to be available on March 23, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
RFA Pilot County users review new features in the CWS-CARES Production Environment after March 22, 2023.
All Release Notes, including information for this release once available, can be found on the CWDS Website.
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara. The release activity is planned to begin at 5:00 PM on March 22, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.8:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to backend functionality, and security improvements.
CWDS is excited to share the new RFA features that are planned to be available on March 23, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
RFA Pilot County users review new features in the CWS-CARES Production Environment after March 22, 2023.
All Release Notes, including information for this release once available, can be found on the CWDS Website.
Webinar: CWS-CARES RFA Release 0.8 Enhancements Overview
Hello CWS-CARES RFA Training Participant,
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up! If this is your first time using WebEx go to Join-a-Webex-Meeting-for-the-first-time-as-a-guest.
If you have any questions or need additional assistance, please contact CWDS Customer Relations.
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
| Version 0.8 RFA Enhancements and Updated Functionality: March 22, 2023 | |||
| Training Day | Time | Course | Intended Audience |
| Monday, 3/13 | 11:00am – 12:00 pm OR 3:00pm – 4:00 pm |
|
All Participants |
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up! If this is your first time using WebEx go to Join-a-Webex-Meeting-for-the-first-time-as-a-guest.
If you have any questions or need additional assistance, please contact CWDS Customer Relations.
Version 0.8 RFA Enhancements and Updated Functionality for the CARES RFA March 22, 2023, Release
Hello CWS-CARES RFA Training Participant,
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up!
If you have any questions or need additional assistance, please contact CWDS Training.
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
| Version 0.8 RFA Enhancements and Updated Functionality: March 22, 2023 | |||
| Training Day | Time | Course | Intended Audience |
| Monday, 3/13 | 11:00am – 12:00 pm OR 3:00pm – 4:00 pm |
|
All Participants |
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up!
If you have any questions or need additional assistance, please contact CWDS Training.
CARES Release 0.8 Go-Live
Resource Family Approval (RFA) Application Submission, Review and Approval process Release 0.8 go-live to pilot counties. Release Notes will be posted here: (https://cwds.ca.gov/cws_cares_users).
CWS-CARES Scheduled Maintenance – February 22, 2023| 5:00 PM – 7:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, February 22nd, 2023, beginning at 5:00 PM and concluding at 7:00 PM PST. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, February 22nd, 2023, beginning at 5:00 PM and concluding at 7:00 PM PST. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.