On October 10, the Training and Implementation teams presented an overview of the CWS-NS approach to training, and showcased a demonstration of their web-based training tool at our Quarterly Stakeholder forum. The team is currently busy developing training materials for Intake, CALS, and Case Management digital services. Future training development will occur for the Resource Management, Court Processing, Eligibility, and Financial Management and Administration digital services.
Counties and tribes are responsible to deliver training to their staff, therefore the project will deliver Train the Trainer sessions. Each county or tribe will be able to determine which training method fits their organization’s learning-style and preference. The goal is to provide a variety of training materials that meet a variety of training needs. Materials can also be customized to meet an organization’s specific business processes. The county will receive the entire set of training tools during the Train the Trainer sessions, including:
Traditional instructor-led training (ILT) with instructor and user guides along with a robust online training environment where users can practice real-life scenarios.
Web based training (WBT) that includes New System orientations with professional voice over narration and closed captioning for the hearing impaired.
E-learning courses that are SCORM compliant to allow counties with Learning Management Systems (LMS) to upload and track training statistics.
Job aids, user guides, and desk aids with step-action tables, new concepts and printable PDFs.
Demonstration videos comprised of brief 2-3 minute demos on specific functions that provide users step-by-step guided instruction.
The goal of the Implementation team is to get these digital services out to the counties in the most efficient way possible while meeting the unique needs of each county. One of the ways they plan to do this is by offering a single point-of-contact between each county and CWS-NS throughout the life of the project.
The team will continue to solicit and receive feedback from the core counties on training products in an effort to build training tools that allow the user to navigate the features of the New System with confidence. Please sign-up for the CWDS Newsletter to receive future updates.
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The Digital Services Intake team held a two-day county workshop with Los Angeles, Ventura, Butte, Fresno and Yolo counties here in Sacramento. One of the primary goals of the workshop was to develop and mock up the investigations conclusion page and the investigations dashboard for CWS-NS.
The team spent the morning story boarding and working out potential page views for the investigations conclusion page. Then the team broke into two groups with one developing page prototypes and the other writing real world scenarios to test against the prototypes. The two groups later reconvened and walked through the scenario using mocked up screens. This lead to some very valuable discussion between the teams and the ability to modify and improve the proposed pages on the spot. This design-build process allows counties and the project team to work collaboratively on real world scenarios that meet the needs of social workers and supervisors based on how they work today. This process also lets us identify where there are duplications of effort and reduce redundancies whenever possible. Please click here to view the team's presentation materials.
CWDS convenes a quarterly stakeholder forum onsite at CWDS Headquarters in Sacramento that is open to all stakeholders. Topics include a general update on our progress in developing digital services as well as specific topics focused on the individual digital service being developed, program policy, tools, testing, implementation, and other related project information. See the links below for materials from our October 10 meeting.
PowerPoint presentation slides:
Agenda and Slide Deck
Child Welfare Digital Services will host a Quarterly Stakeholder Forum on Tuesday, October 10, 2017 from 10:00 am to 3:00 pm.
This all-day event will be held onsite at the CWDS campus at 2870 Gateway Oaks Drive in Sacramento as well as via video conference. The agenda will include a general session with a project update and multiple presentations by CWDS digital service teams.
The event will be live webcast via the CWDS website at https://cwds.ca.gov/live
Alternatively, follow the event via WebEx (audio webinar) by registering here.
Event = 662 291 080 Password = Fall17
Please send any questions to: email@example.com
See the agenda below:
CWDS conducts monthly Solution Demonstrations to provide all stakeholders with an overview of the latest system developments.
Watch the video archive of the September 11, 2107 Solution Demo below.
CWDS conducts monthly Solution Demonstrations to provide all stakeholders with an overview of our latest system developments. Please join us via WebEx following using the meeting link below.
CWDS Solution Demo August 2017
Date: Monday, August 14, 2017
Time: 2:00-3:00 pm, Pacific Daylight Time (San Francisco, GMT-07:00)
Event number: 923 566 040
Event password: TJwFGxMA
Event address: https://cwdsevent.webex.com/cwdsevent/onstage/g.php?MTID=e556ce26ebd9cf0ce9870b7c178aba3b8
Child Welfare Digital Services will host a Quarterly Stakeholder Forum on Tuesday, July 11, 2017 from 10:00 am to 3:00 pm.
To join the main session's WebEx instance, click this link on July 11th.