Notices

CARES-Live Training Environment Scheduled Maintenance October 2, 2020| 1:00 PM – 4:00 PM

To all CWS and Probation SPOCs and Training Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, October 2, 2020 from 1:00 PM to 4:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching September 25-26, 2020| 7:00 PM – 6:00 AM

To all County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, September 25, 2020, at 7:00 PM and concludes on Saturday, September 26, 2020, at 6:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CARES-Live Scheduled Maintenance September 24, 2020| 6:00 PM – 8:00 PM

To all SPOC’s and Technical Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, September 24, 2020 from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CANS Duplicate Assessment Being Created in CARES-Live

To all CARES SPOCS:

There is a known issue that some CARES-Live users are experiencing in the CANS application. 
Issue
Some users are receiving a “15000ms exceeded” error message (see screenshot below) when saving a CANS assessment.  If the user receives this error message, a duplicate CANS assessment is being created in their list that has the same Date Stamp and Time Stamp within 10 seconds of the original assessment.   Users can delete the assessment that has not actually saved any data in the assessment profile. 
 
The CWDS office is aware of this issue and is working to determine a resolution.
Updates will be provided to CARES-Live users as soon as they are received.

Action Required
If users are experiencing this issue, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance on September 13, 2020| 6:00 AM – 12:00 PM

To all SPOCs and Technical Contacts:

CDSS will be performing maintenance activities on Sunday, September 13, 2020. The work is expected to begin at 6:00am and conclude at 12:00pm. During the scheduled outage, users will not be able to access the CARES-Live application.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update September 20, 2020| 2:00 AM – 5:00 AM

To all County CWS SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance on Sunday, September 20, 2020, beginning at 02:00 AM and concluding at 05:00 AM.  Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance.  This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
FYI only.  No action for CWS/CMS or CWS-CARES is expected.
 
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

REMINDER: CARES-Live Training Environment Scheduled Maintenance September 4, 2020| 1:00 PM – 4:00 PM

To all CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, September 4, 2020 from 1:00PM to 4:00PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.8 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
 
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day..

 

CWDS Website Outage- August 28, 2020| 6:00 PM – 6:30 PM

To all CWS and Probation SPOCs, Training and Technical Contacts:
The CWDS Web Team will be performing maintenance activity that will interrupt access to the CWDS website (cwds.ca.gov) from 6:00PM-6:30PM on Friday, August 28, 2020
During this time, users will not be able to connect to the website while the maintenance is being performed. 

Action Required
Please contact CWDSWebTeam@osi.ca.gov or the CARES-Live Service Desk (servicedesk@cwds.ca.gov) if you experience any issues.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching August 28-29, 2020| 7:00 PM – 6:00 AM

To all County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, August 28, 2020, at 7:00 PM and concludes on Saturday, August 29, 2020, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CARES-Live Training Environment Scheduled Maintenance September 4, 2020| 1:00 PM – 4:00 PM

To all CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, September 4, 2020 from 1:00 PM to 4:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.8 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.