Notices

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Upgrade- April 3, 2021| 6:00 AM – 10:00 AM

County CWS and Probation SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, April 3, 2021, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will upgrade the Server Based Computing Services (SBCS) infrastructure.  There is no anticipated outage for this maintenance; however, the CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.


 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- March 26-27, 2021| 7:00 PM – 6:00 AM

County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, March 26, 2021, at 7:00 PM and concludes on Saturday, March 27, 2021, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.
 
Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CARES-Live Scheduled Maintenance March 25, 2021| 6:00 PM – 8:00 PM

All SPOCS and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, March 25, 2021, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Upgrade- March 20, 2021| 6:00 AM – 10:00 AM

All County CWS and Probation SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 20, 2021, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will upgrade the Server Based Computing Services (SBCS) infrastructure.  There is no anticipated outage for this maintenance; however, the CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Scheduled Maintenance March 19, 2021| 3:00 PM – 5:00 PM

All CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, March 19, 2021 from 3:00 PM to 5:00 PM. During this scheduled outage, users will not be able to access the CARES-Live Training Environment.
 
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance March 11, 2021| 6:00 PM – 8:00 PM

SPOCS and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for tonight, Thursday, March 11, 2021, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance – March 13-14| 8:00 AM- 12:00 AM- REMINDER

CWS SPOCs and Technical Contacts in San Bernardino County:
This is a reminder that the California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, March 13, 2021, at 8:00 AM and concluding on Sunday, March 14, 2021, at 12:00 midnight.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Scheduled Maintenance March 5, 2021| 3:00 PM – 5:00 PM

CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, March 5, 2021, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.11 version. During this scheduled outage, users will not be able to access the CARES-Live Training Environment.
 
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- February 26-27, 2021| 7:00 PM – 6:00 AM

County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, February 26, 2021, at 7:00 PM and concludes on Saturday, February 27, 2021, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.
  
Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CARES-Live 2.8.11 Production Release- February 25, 2021| 6:00 PM – 11:00 PM

SPOCs and Technical Contacts:
EFFECTIVE February 25, 2021 CARES-Live 2.8.11 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, February 25, 2021 and conclude at 11:00PM. During this scheduled outage users will not be able to access the CARES-Live application.
CARES-Live 2.8.11:
The goal of this release is to provide fixes and maintenance needed in Child and Adolescent Needs and Strengths (CANS) and Identity Management.
CANS
  • County Transfer – The issue identified when a CWS/CMS case transfer takes place from one county to another and that transfer was not syncing up in CANS has been resolved (Ticket #INC0019321).  The system now allows for CANS to be transferred across counties.
  • CANS Reassessment List - The sort order for the CANS Reassessment list has been corrected to resolve the issue identified in Ticket #INC0019661 where all rows were not sorting for Reassessments Due and Past Due.
Identity Management
  • Forgot your Password - The “Forgot your password?” link on the CARES-Live Login page has been changed to “Forgot/Reset Your Password?” to more clearly identify the password actions the link supports.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.