Notices

CWS-CARES Scheduled Maintenance April 22, 2019| 05:00 PM – 06:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Monday, April 22, 2019 from 05:00 PM to 06:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required:

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Facility Search & Profile - Retrieving issue – UPDATE

To all SPOC’s and Technical Contacts:

UPDATE – Facility Search & Profile is now experiencing issues with respect to retrieving Homes and Facilities for LIS and FAS. CWDS is working with CDSS to restore connectivity. This issue only affects the Facility Search & Profile tool.

Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required:

CWS-CARES users are advised to not use the Facility Search & Profile tool until the issue has been resolved.

CWS-CARES Scheduled Maintenance April 19, 2019| 05:00 PM – 06:00 PM – CANCELLED

To all SPOC’s and Technical Contacts:

UPDATE – The CWS-CARES application maintenance scheduled for April 19, 2019 from 05:00 PM to 06:00 PM is cancelled and will be rescheduled for a future date, as yet to be determined. A new communication will be sent once the rescheduled date and time has been established.

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Friday, April 19, 2019 from 05:00PM to 06:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

CWS-CARES Facility Search & Profile - Retrieving issue

To all SPOC’s and Technical Contacts:

Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

 

Action Required

A status update will be provided in a follow-up communication.

CWS-CARES Scheduled Maintenance April 19, 2019 | 5:00 PM – 6:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Friday, April 19, 2019 from 05:00PM to 06:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

CWS-CARES Staging Maintenance Update April 18, 2019| 4:00 PM – 5:00 PM

To all CWS-CARES Users:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application in the Staging Environment. The maintenance is scheduled for today April 18, 2019 from 04:00 PM to 05:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

CWS-CARES Scheduled Maintenance April 18, 2019| 05:00 PM - 07:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Thursday, April 18, 2019 from 05:00PM to 07:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance April 15, 2019| 05:00 PM - 07:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Monday, April 15, 2019 from 05:00 PM to 07:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

CWS-CARES Scheduled Maintenance April 14, 2019| 07:30 PM - 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, April 14, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance

To the CWS/CMS SPOC and Technical Contact in Contra Costa County:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, April 16, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed site may experience up to a thirty-minute interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.