Notices

CWS-CARES Core County Kick-Off Meeting Materials Posted

CWS and Probation SPOCs:
The CWDS Comms Team has posted materials from the CWS-CARES Core County Kick-Off meeting on January 28, 2021. You can find these materials on the CWDS website (https://cwds.ca.gov/). These materials include Recently Asked Questions (RAQs) (https://cwds.ca.gov/QandA) and the CWS-CARES Service Areas and Assigned Core Constituents (https://cwds.ca.gov/cws_cares_service_areas).
Although not presented during the kick-off meeting, also posted to the CWDS website and of great interest to the counties, is the updated CWDS Roadmap (https://cwds.ca.gov/project_roadmap). 
Review and share these materials when you have an opportunity.
 
Action Required
Review the CWS-CARES Core County Kick-Off meeting materials and other CWS-CARES documentation and share them with county staff.

 

Data Quality Fuzzy Reports Available

County CWS SPOCs and Data Quality Analysts:
The latest versions of Data Quality Fuzzy Reports for Clients, Placement Homes, and Substitute Care Providers (SCPs) are now available.  These Fuzzy Reports assist with data cleanup by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the semi-annual merge reports.  Additional information on CWS/CMS data cleansing activities and benefits, including Fuzzy Reports, is found on the Data Quality Portal located at https://cwscms.osi.ca.gov/Portal/CWS-Data-Quality-Portal/Data-Cleansing.
To help the Data Quality team keep track of Fuzzy Report requests, a simple online request form has been developed. The Data Quality Fuzzy Reports Request Online Form is located at https://cwscms.osi.ca.gov/Portal/CWS-Data-Quality-Portal/Data-Cleansing/Fuzzy-Reports.

Action Required
If a county wants to request a Data Quality Fuzzy Report (for Client, Placement Home, and/or SCP) please complete and submit the online request form located at:  https://cwscms.osi.ca.gov/Portal/CWS-Data-Quality-Portal/Data-Cleansing/Fuzzy-Reports.

 

CARES-Live Training Environment Scheduled Maintenance January 29, 2021| 1:00 PM – 5:00 PM

All CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, January 29, 2021 from 1:00 PM to 5:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance January 30-31, 2021| 9:00 PM – 5:00 AM

CWS SPOCs and Technical Contacts in Santa Cruz and Tulare Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, January 30, 2021, at 9:00 PM, and concluding on Sunday, January 31, 2021, at 5:00 AM.  Users at the listed sites will experience an interruption in connectivity to CWS/CMS and CARES-Live for up to twenty-five minutes within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Firewall Replacement February 7, 2021| 5:00 AM – 8:00 AM

All County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance to replace the CalCloud firewall.  The maintenance window is scheduled for Sunday, February 7, 2021, beginning at 5:00 AM and concluding at 8:00 AM.  The firewall replacement activity will cause a 15-minute interruption in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the maintenance window.  The CWS/CMS and CARES-Live applications will not be impacted.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) outside of the scheduled maintenance window, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance March 13-14, 2021| 8:00 AM – 12:00 AM

CWS SPOCs and Technical Contacts in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, March 13, 2021, at 8:00 AM and concluding on Sunday, March 14, 2021, at 12:00 midnight.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

Open CANS Assessments for Closed CWS/CMS Cases

CARES SPOCs:
A known issue has been identified that some CANS Assessments that have an “In Progress” status have been found to exist even though the CWS/CMS case is closed.  In the event that a CANS assessment is “In Progress” when a child welfare case is being closed in CWS/CMS, it is highly recommended that the caseworker login into the CARES system and “Complete” the CANS Assessment.  A CANS assessment left “In Progress” may lead to future data quality issues such as inadvertent modification of the CANS or incorrect reporting numbers.
Action Required
Review the attached Job Aid entitled Add, Edit, and Delete a CANS Assessment Job Aid that is located on the Implementation Portal/Learning on Demand/Job Aids (https://cwscms.osi.ca.gov/Portal/Digital-Services-Implementation-Portal/Guides#top) that will assist in this effort.

 

CARES-Live 2.8.10 HOTFIX RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION ON January 23, 2021| 5:00 AM – 1:00 PM

All SPOCs and Technical Contacts:
In support of the CWS/CMS 8.13 Release, CARES-Live has scheduled an outage that will interrupt connectivity to the CARES-Live application on Saturday, January 23, 2021, beginning at 05:00AM and concluding at 01:00PM. During this scheduled outage users will not be able to access the CARES-Live application while the CARES-Live 2.8.10 Hotfix Release is deployed.
CARES-Live 2.8.10 Hotfix:
The goal of this release is to provide fixes and maintenance needed in Facility Search and Identity Management.
Facility Search
  • In support of CWS/CMS Release 8.13, a new Facility type “Tribally Approved Home” has been added to Facility Search (CALS).
    • The addition of this new Facility Type in Facility Search will allow users to perform a search for Tribally Approved Placement Homes that have been entered in CWS/CMS.
Identity Management
  • Code will be installed in preparation of a Password Reset policy to be enacted in the future.  There will be no immediate functional impact to users. 

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance January 9, 2021| 8:00 AM – 12:00 PM

CWS SPOC and Technical Contact in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, January 9, 2021, beginning at 8:00 AM and concluding at 12:00 noon.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance December 22, 2020 | 6:00 PM – 8:00 PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Tuesday, December 22, 2020 from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required

If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.