Notices

CARES 2.5 Release – Facility Search and Profile, Identity Management (IDM) and Child Welfare History Snapshot July 20, 2019, 04:45AM – 10:00PM UPDATE

To all SPOCs and Technical Contacts:

EFFECTIVE JULY 20, 2019 CWS-CARES PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 04:45AM on July 20, 2019 and conclude at 10:00PM. During this scheduled outage users will not be able to access the CWS-CARES application.

Release Description

CWS-CARES 2.5 is scheduled for release to all CARES users on Saturday, July 20, 2019. The CWS-CARES 2.5 release will include enhancements to Facility Search and Profile, Identity Management (IDM), and Child Welfare History Snapshot. Snapshot will be released only to the Intake Core Constituents. The CWS-CARES 2.5 Release Notes describes the details of the release. Counties can access the CWS-CARES Release Notes for CWS-CARES 2.5 on the CWDS website at https://cwds.ca.gov/release_notes.

Implementation Portal

All CWS-CARES 2.5 Training Job Aids related specifically to this release will be available on the CARES Implementation Portal by close of business on Friday, July 19, 2019. The remaining CWS-CARES 2.5 training materials will be posted to the CARES Implementation Portal soon. Counties can access these materials at https://cwscms.osi.ca.gov/Portal/CARES-Implementation-Portal.

CWS-CARES Release 2.5 will include the following:

  1. Facility Search and Profile

Enhancements

  • New License Status types are being added to CWS/CMS with the implementation of SCR 8749, Release 8.7. In support of that change the following License Status Options will be added to the CARES Facility Search and Profile tool. This change will ensure that users can view facilities designated with the new type in both CWS/CMS and the CARES Facility Search and Profile tool.
    • RFA Ceased
    • RFA Forfeited
    • RFA Rescinded
    • RFA Surrendered
    • RFA Withdrawal will be renamed to RFA Withdrawn

Note: The License Status will be considered inactive for all new values (no placement allowed).

  • The BLANK option in County Type Search Criteria has been updated to say All Counties as an indication that you are performing a search statewide.
  • Issue that resulted in Approval and Licensing working information showing N/A in the search results but being seen in the actual profile view for LIS facilities has been resolved.
  • County License Effective Date will now properly display for County Licensed facilities.
  1. Identity Management (IDM)

Enhancements

  • Change Log -
    • Administrators have access to a user’s profile from within the change log.
    • Account lockouts will be recorded in the change log.
    • All phone number changes are recorded in the change log.
  • Search –
    • Administrators can now search by first name, last name, email address, CWS/CMS login or any combination of these fields.
    • Search Results will show EXACT and/or SIMILAR matches.
    • Search must be performed before Create A New User option is available.
    • Clear button has been added to start new search.
  • Quick Filter Reports –
    • Administrators will have a quick count of users in the following areas: active users, locked users, inactive users, unregistered users.
    • Administrators can access users for the above-mentioned areas.
  • Edit Cell Phone Number –
    • Administrators can edit cell phone numbers.
    • Cell phone numbers are not required in order to create/save a user.
  • Unlock Users –
    • Administrator can view and unlock users from the search results screen.
    • Administrator can unlock user from the quick filter list view.
  • Additional Fixes –
    • Allow County Admin to edit other County Admins
    • Allow Office Admin to edit other Office Admins
    • Default list of users is no longer presented to administrator when they first access the Manager User application.
    • Application no longer displays error message for phone or email fields while editing. If there are errors in the format, admins will be notified during the save process.
  1. Child Welfare History Snapshot (Released to the Intake Core Constituents only)

New Features

  • New Search fields were created to search for clients with any combination of:
    • First and Last Name (last name must have one character entered to initiate search)
    • DOB or Approximate Age
    • Social Security Number
    • Client ID Number

Note: A value must be entered in one of the four fields above to enable the search button. A search can be initiated exclusively by entering either the Social Security or Client ID number.

  • The following Additional Search fields have been added –
    • Suffix
    • Sex at Birth
  • The capability to filter by County of Service Provider has been added.
  • The capability to sort search results by clicking on the corresponding columns.
  • Wildcard Search –

Search for clients using wildcard characters is available when unsure of the exact spelling of proper names.

    • Wildcard searches must always end with the percent (%) character. The string can be placed anywhere in the name. Unknown characters in the name can be substituted with the underscore (_) character.
    • Some examples:
      • T_m% returns Tim, Tom, Tam, Tum, and Tem
      • B%c% returns Brick, Bloch, Bianca, etc.
      • W__d% returns Wend, Word, Wand, Wild, etc.

Enhancements

  • Search results now display in a grid view. Including the following fields:
    • Name
    • Date of Birth
    • Sex at Birth
    • County Service Provider
    • Phone Number
    • Client Address
    • Case Status
  • Snapshot Search –
    • Instructional text included on how to use certain features is now available by clicking on the information icon and/or by clicking on the How to Use Snapshot link.
    • A new search can be completed by using the Clear button to begin a new search.
  • Search Results –
    • Maximum number of results displayed for a search is now 250 records. If the search criteria match results in more than 250 results, the system will now show you the first 250 as the best match and display an alert requesting the user to refine the search.
    • Search results now include the client’s AKA in parenthesis displayed next to the name.
    • Sensitive and Sealed icons display in the search results grid next to the client’s name.
    • Columns can be expanded by dragging the margins to reveal the full contents.
    • The ability to retain search results are available when viewing the person card. The bread crumb link “Search Results” allows users to go back to the search and click on another client.
    • The Attach functionality from the Relationship Card has been removed.
    • Left navigation links on the person summary has been removed. The data for the person summary remains the same.
  • Search results latency has been considerably improved. Any changes to CWS/CMS data is available in Snapshot within 10 seconds or less 98.71% of the time.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Client Search Issue

To all SPOCs and Technical Contacts:

CWS-CARES is experiencing issues with respect to searching for clients in CANS and Snapshot. As of 7:30pm Tuesday, July 02, 2019 CWS- CARES is no longer receiving updates from CWS/CMS to client search records. This impacts CANS and Snapshot client search functionality only.

CARES users can continue to use the CANS assessment feature for those clients that they have already begun assessments. However, starting any new assessment should not be initiated for any new clients due to this issue.

The resolution of this issue is planned to be implemented tonight, July 5, 2019, completed by 8:00 PM. We will provide updates as they are received.

Action Required

CWS-CARES users are advised to not use the CANS and Snapshot client search functionality until the issue has been resolved.

 

CALIFORNIA DEPARTMENT OF TECHNOLOGY SERVICE DESK BULLETIN July 7, 2019| 5:00 AM-6:00 AM

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled network maintenance on Sunday, July 7, 2019. The Preventative Maintenance (PM) window begins at 5:00 AM and concludes at 6:00 AM. The following public-facing Child Welfare Digital Services (CWDS) websites may experience a fifteen-minute interruption in connectivity within the PM window:

https://cwscms.osi.ca.gov/

https://cwds.ca.gov/

https://www.hwcws.cahwnet.gov/

 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS-CARES Scheduled Maintenance on July 1, 2019 06:00 PM- 09:00 PM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Monday, July 1st, 2019 from 6:00 PM to 9:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

 

New CWS-CARES Service Desk Hours – Monday – Friday 8:00 a.m. to 5:00 p.m.

To all County CWS SPOCs, CWS Technical Contacts:

Effective July 1, 2019 the CWS-CARES Service Desk hours will change from 24/7/365 support desk to Monday – Friday 8:00 a.m. – 5:00 p.m., excluding state holidays. The change in hours is a result of minimal service desk support call/ticket volume( 2% of service desk calls within the past year) during afterhours and weekends. As communicated to counties in various county forums, over the next six months, the CWDS team will transition from the custom development of CARES to the development of CARES using a CRM based application within a Platform as a Service. Over the next six months, the CWDS Project will be procuring a system integration vendor and obtaining licenses for the selected platform. During that time, counties will continue to assist with CARES business requirements through the continued refinement of the product blueprint. Reestablishing the Service Desk extended hours of support for future CARES development activities will be reevaluated when CARES implementation planning under the new development model indicate that the support will be needed.

During non-working CWS-CARES Service Desk hours the counties may email the CWS-CARES Service Desk at Servicedesk@cwds.ca.gov and a CWS-CARES service desk representative will contact you the next business day. Please note, if you call the service desk during non-working hours, you will be prompted to email or call back during business hours.

Action Required

Email the CWS-CARES Service Desk for any after hour support needs at Servicedesk@cwds.ca.gov and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – Network Maintenance

To all SPOC’s and Technical Contacts:

The California Department of Technology (CDT) has scheduled network maintenance on Sunday, June 23, 2019. The Preventative Maintenance (PM) window begins at 5:00 AM and concludes at 6:00 AM. The following public-facing Child Welfare Digital Services (CWDS) websites may experience a five-minute interruption in connectivity within the PM window:

https://cwscms.osi.ca.gov/

https://cwds.ca.gov/

https://www.hwcws.cahwnet.gov/

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWS-CARES Service Desk at 1-855-292-3444.

California Department of Technology Service Desk Bulletin – Network Maintenance

To all SPOC’s and Technical Contacts:

The California Department of Technology (CDT) has scheduled network maintenance on Sunday, June 16, 2019. The Preventative Maintenance (PM) window begins at 5:00 AM and concludes at 6:00 AM. The following public-facing Child Welfare Digital Services (CWDS) websites may experience a five-minute interruption in connectivity within the PM window:

https://cwscms.osi.ca.gov/

https://cwds.ca.gov/

https://www.hwcws.cahwnet.gov/
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWS-CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance on June 12, 2019| 5:00 PM - 6:30 PM

To all SPOC’s and Technical Contacts:

CDSS will be performing updates on LIS servers that will impact CARES Facility Search & Profile. The work is expected to begin at 5:00pm on Wednesday, June 12, 2019 and conclude at 06:30pm. During this time, users will not have access to the Facility Search & Profile tool, but can use other CWS-CARES features (e.g., CANS).

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance on June 16, 2019| 07:30 PM – 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, June 16th, 2019 from 7:30 PM to 9:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Facility Search Issue- UPDATED

To: All SPOCs and Technical Contacts

UPDATED – The issue CWS-CARES users were experiencing when accessing Facility Search has been resolved. Users should no longer receive the error message. 

The Child Welfare Digital Services (CWDS) Office has become aware of an issue when CARES users are using Facility Search. Search results are returned, however if the user attempts to click on the home to obtain detailed information they received the following error message “Type: unexpected_exception. There was an error processing your request. It has been logged with unique incident id. An exception occurred: Socket closed.” The CWDS Office is actively working with the California Department of Social Services (CDSS) to resolve this issue.  

There is currently no ETA of resolution of this issue.  We will provide updates as soon as they become available.

Action Required
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.