Notices

CDT Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance| March 5, 2019

To All County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, March 5, 2019, beginning at 12:00 AM and concluding at 06:00 AM. Because the maintenance is being performed on a back-up path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Maintenance will be performed on a back-up path for the following customers and should not result in an interruption in connectivity, 

  • California Department of Social Services / Office of Systems Integration - Child Welfare Services / Case Management System 


Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance March 3, 2019 | 07:30 PM – 09:30 PM

To all CWS-CARES Users

The CWS-CARES team has scheduled maintenance to CWS-CARES application. The maintenance is scheduled for Sunday, March 3, 2019 from 07:30PM to 09:30PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

 

CWS-CARES SCHEDULED MAINTENANCE: Sunday, February 24, 2019 | 07:30 PM - 09:00 PM

To all CWS-CARES Users:

The CWS-CARES team has scheduled maintenance to CWS-CARES application. The maintenance is scheduled for Sunday, February 24, 2019 from 07:30 PM to 09:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES after the maintenance timeframe, contact the CWDS Service Desk at 1.855.292.3444.

 

 

Placement Home Cleanup Reminders

R8.6 Placement Home Cleanup Reminders

To all CWS and Probation SPOCs and Data Quality Analysts (DQAs):

The Data Quality team has created the attached informational flyer on Placement Home Data Cleanup and Release 8.6 implementation activities.

Action Required

Review the attached document on Placement Home Data Cleanup.

General Outage in CWS-CARES Staging February 20, 2019 4:00 PM – February 22, 8:00 AM

All CWS-CARES Users:

The CWS-CARES team will be refreshing the DB2, LIS, and FAS databases in Staging with a new set of production data based on a snapshot taken on 2/16. The Staging environment will not be available from Wednesday February 20, 2019 4:00 PM to Friday February 22, 2019 8:00 AM while the refresh activities are being performed.

If users experience any issues after the scheduled outage window, contact the CWDS Service Desk at 1-(855) 292-3444.