California Department of Technology Major Incident Status – Latency in Network – RESTORED

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) reported an issue with network latency. This impacted Citrix, internet access, and other resources. There were no reports received of impacts to accessing the CWS/CMS or CWS-CARES applications.

Just prior to CWDS sending out the original report to counties, an update was received stating that the issue had been resolved. There will be no further updates for this incident.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.