California Department of Technology Service Desk Bulletin – CalCloud Firewall Replacement February 7, 2021| 5:00 AM – 8:00 AM

All County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance to replace the CalCloud firewall.  The maintenance window is scheduled for Sunday, February 7, 2021, beginning at 5:00 AM and concluding at 8:00 AM.  The firewall replacement activity will cause a 15-minute interruption in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the maintenance window.  The CWS/CMS and CARES-Live applications will not be impacted.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) outside of the scheduled maintenance window, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.