California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching

To All County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, October 25, 2019, at 7:00 PM and concludes on Saturday, October 26, 2019, at 6:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users: If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.