California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching August 28-29, 2020| 7:00 PM – 6:00 AM

To all County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, August 28, 2020, at 7:00 PM and concludes on Saturday, August 29, 2020, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (, the CWS/CMS website ( and the CWS/CMS Portals website ( during the patching window.

Action Required
If users experience any issues with the CWDS website (, the CWS/CMS website (, or the CWS/CMS Portals website ( please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.