California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching September 25-26, 2020| 7:00 PM – 6:00 AM

To all County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, September 25, 2020, at 7:00 PM and concludes on Saturday, September 26, 2020, at 6:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.