California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance
To the CWS/CMS SPOC and Technical Contact in Contra Costa County:
The California Department of Technology (CDT) has scheduled maintenance on Tuesday, April 16, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed site may experience up to a thirty-minute interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.