California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance- Friday, November 6, 2020 | 12:00 AM – 6:00 AM

All CWS SPOCs and Technical Contacts in San Benito and Santa Clara Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, November 6, 2020, at 12:00 AM and concluding at 6:00 AM.  Users at the listed sites will experience a twenty minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.