California Department of Technology Service Desk Bulletin CGEN Vendor AT&T Scheduled Maintenance, Friday, October 30, 2020 | 12:00 AM – 6:00 AM

All County CWS SPOCs and Technical Contacts in San Benito, Santa Clara, and Tulare:
The California Department of Technology (CDT) has scheduled maintenance on specific routers in the AT&T MPLS network. The scheduled outage will begin on Friday, October 30, 2020 at 12:00 AM and conclude at 6:00 AM. Customers will experience an outage for up to 20 minutes during the AT&T maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.