California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance January 30-31, 2021| 9:00 PM – 5:00 AM

CWS SPOCs and Technical Contacts in Santa Cruz and Tulare Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, January 30, 2021, at 9:00 PM, and concluding on Sunday, January 31, 2021, at 5:00 AM.  Users at the listed sites will experience an interruption in connectivity to CWS/CMS and CARES-Live for up to twenty-five minutes within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.