California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance- March 7-8, 2020| 9:00 PM-4:00 AM

To the County CWS SPOCs and Technical Contacts in Sierra and Yolo Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, March 7, 2020, at 9:00 PM and concluding on Sunday, March 8, 2020, at 4:00 AM. Users at the listed sites will experience an interruption in connectivity to CWS/CMS and CARES-Live for the entire seven-hour scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.