California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance - Wednesday, July 29 – Thursday, July 30, 2020| 9:00 PM - 6:00 AM
To CWS SPOCs and Technical Contacts in Shasta County:
The California Department of Technology (CDT) has scheduled maintenance beginning on Wednesday, July 29, 2020 at 9:00 PM and concluding on Thursday, July 30, 2020 at 6:00 AM. Users at the listed sites will experience a thirty minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.