California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance- February 21, 2020| 12:01 AM-6:01 AM

To the County CWS SPOCs and Technical Contacts in Modoc and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance on Friday, February 21, 2020, beginning at 12:01 AM and concluding at 6:01 AM. Users at the listed sites will experience a sixty-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.