California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance – March 31 & April 1, 2020 | 12:01 AM – 5:00 AM

To the County CWS SPOCs and Technical Contacts in Colusa and Alpine Counties
The California Department of Technology (CDT) has scheduled maintenance on Tuesday, March 31, 2020 and also on Wednesday, April 1, 2020. The maintenance window for each maintenance begins at 12:01 AM and concludes at 5:00 AM. Users at the listed sites will experience a one-hour interruption in connectivity to CWS/CMS and CARES-Live within each of the two scheduled Preventative Maintenance (PM) windows.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.