CDT Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance| March 5, 2019

To All County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, March 5, 2019, beginning at 12:00 AM and concluding at 06:00 AM. Because the maintenance is being performed on a back-up path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Maintenance will be performed on a back-up path for the following customers and should not result in an interruption in connectivity, 

  • California Department of Social Services / Office of Systems Integration - Child Welfare Services / Case Management System 


Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.