CDT Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance | March 6, 2019

To the CWS SPOC and Technical Contact in Colusa County:

The California Department of Technology (CDT) has scheduled maintenance on Wednesday, March 6, 2019, beginning at 12:00 AM and concluding at 06:00 AM. Users at the listed site may experience up to a thirty-minute interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Who is Affected:

  •     California Department of Social Services / Office of Systems Integration - Child Welfare Services / Case Management System (Colusa)
     

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.