California Department of Technology Service Desk Bulletin – “Informational Only” Mainframe Processor Upgrade on October 18, 2020| 8:00 AM – 1:00 PM

To all CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a mainframe processor upgrade for Sunday, October 18, 2020, beginning at 08:00 AM and concluding at 01:00 PM.  This upgrade has the potential to impact the CWS/CMS and CARES-Live applications; however, no outage or impact is expected during the upgrade window.

Action Required
FYI only.  No action for CWS/CMS or CARES-Live is expected.
 
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.