California Department of Technology Service Desk Bulletin – Intrusion Prevention System (IPS) Bypass Module Replacement at Gold Camp, October 24, 2021, 4:00 AM – 7:00 AM

ALL SPOCs, Technical Contacts, CAD Contacts and SBC Admins:
The California Department of Technology (CDT) will be replacing bypass modules in security appliances at the Gold Camp Data Center on Sunday, October 24, 2021, beginning at 4:00 AM and concluding at 7:00 AM. This is the regular network preventative maintenance window, scheduled every Sunday morning by the CDT. This activity will impact anyone accessing CDT services during the maintenance window. This includes CWS/CMS, CARES-Live, SBC, Business Objects, and the CWDS websites. Multiple short outages, approximately five minutes each, will occur during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day
 
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.