CALIFORNIA DEPARTMENT OF TECHNOLOGY SERVICE DESK BULLETIN July 7, 2019| 5:00 AM-6:00 AM

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled network maintenance on Sunday, July 7, 2019. The Preventative Maintenance (PM) window begins at 5:00 AM and concludes at 6:00 AM. The following public-facing Child Welfare Digital Services (CWDS) websites may experience a fifteen-minute interruption in connectivity within the PM window:

https://cwscms.osi.ca.gov/

https://cwds.ca.gov/

https://www.hwcws.cahwnet.gov/

 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.