CDT Service Desk Bulletin – Network Switch Maintenance| March 3, 2019

To the CWS SPOCs and Technical Contacts in Glenn, Imperial, Los Angeles, Lake, Sacramento, San Benito, Shasta, Trinity, Tulare, and Yolo Counties:

The California Department of Technology (CDT) has scheduled network switch maintenance on Sunday, March 3, 2019, beginning at 4:00 AM and concluding at 7:00 AM. Users at sites in the listed counties may experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.