California Department of Technology Service Desk Bulletin – SBCS Infrastructure Upgrade- April 3, 2021| 6:00 AM – 10:00 AM

County CWS and Probation SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, April 3, 2021, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will upgrade the Server Based Computing Services (SBCS) infrastructure.  There is no anticipated outage for this maintenance; however, the CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.