California Department of Technology Service Desk Bulletin – SBCS Infrastructure Upgrade- March 20, 2021| 6:00 AM – 10:00 AM
All County CWS and Probation SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 20, 2021, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will upgrade the Server Based Computing Services (SBCS) infrastructure. There is no anticipated outage for this maintenance; however, the CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.