California Department of Technology Service Desk Bulletin – Server Based Computing Services Servers Migration - December 3, 2022 | 6:00 AM – 2:00 PM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled a change window on Saturday, December 3, 2022, beginning at 6:00 AM and concluding at 2:00 PM. During the change window, CDT will migrate the Server Based Computing Services (SBCS) servers from the On-Prem Cloud (OPC) to Managed Cloud Services (MCS).
There will be a short disruption in service during the change window for CWS/CMS Citrix users, either physical tokens or ‘soft’ tokens.
Probation users connecting to the Token-less environment will not be impacted during this migration.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled a change window on Saturday, December 3, 2022, beginning at 6:00 AM and concluding at 2:00 PM. During the change window, CDT will migrate the Server Based Computing Services (SBCS) servers from the On-Prem Cloud (OPC) to Managed Cloud Services (MCS).
There will be a short disruption in service during the change window for CWS/CMS Citrix users, either physical tokens or ‘soft’ tokens.
Probation users connecting to the Token-less environment will not be impacted during this migration.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.