California Department of Technology Service Desk Bulletin – WAN Router Operating System Update, April 9, 2020 | 12:01 AM – 2:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Thursday, April 9, 2020, beginning at 12:01 AM and concluding at 02:00 AM. Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.