CARES-Live 2.7.1 Production Release Child Welfare History Snapshot Hotfix | November 21, 2019 06:00PM – 07:00PM

To all SPOCs and Technical Contacts:

EFFECTIVE NOVEMBER 21, 2019 CARES-Live 2.7.1 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, November 21, 2019 and conclude at 07:00PM. During this scheduled outage users will not be able to access the CARES-Live application.

CHILD WELFARE HISTORY SNAPSHOT

The Manage Users functionality within CARES 2.7 experienced performance issues when County and State Admins tried to search for existing users or edit existing users in CARES- Live. The solution to this performance issue was two-fold:

  • Removed the Change Log history line items from the initial Manage Users Screen and
  • Reduced the number of Change Log history line items when viewing a specific User Profile to 20, ensuring reliable performance.

Portal Administrators should not experience any further latency issues on CARES-Live.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.