CARES-Live 2.8.12 Production Release- April 22, 2021| 6:00PM – 10:00PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, April 22, 2021 and conclude at 10:00PM. During this scheduled outage users will not be able to access the CARES-Live application.
CARES-Live 2.8.12:
The goal of this release is to provide fixes and maintenance needed in Child and Adolescent Needs and Strengths (CANS).

  • Supervisor Dashboard – A new button titled ‘Download as CSV’ has been added to the Supervisor Dashboard.  This button once clicked will allow a user to export CANS Supervisor data to a CSV file for Excel  (Ticket #INC0019656). 
  • Status Discrepancy – The issue that caused ‘Completed’ and ‘In-Progress’ status discrepancies between the CANS Assessment History and Change Log for deleted CANS assessments has been resolved (Ticket #INC0019889 & INC0019892).  Assessment History and Change Log will now accurately display the assessment status.
  • CANS Assessment – An issue has been resolved that looked as if a deleted CANS assessment could be updated.  A deleted CANS assessment cannot be updated and users will now receive ‘HTTP 404 – Not Found’ error message when attempting to access an assessment that has been deleted (Ticket # INC0019955).
  • CANS Assessment – The issue of two (2) timestamped records displaying incorrectly in the Change Log for the deletion of a CANS assessment has been resolved.  Only one timestamp will now display in the Change Log (Ticket #INC0019861).
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.