CARES-Live 2.8.17 Production Release – January 27, 2022| 6:00 PM – 10:00 PM

All SPOCs and Technical Contacts:
EFFECTIVE January 27, 2022, CARES-Live 2.8.17 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 27, 2022, and conclude at 10:00 PM. During this scheduled outage, users will not be able to access the CARES-Live application.

CARES-Live 2.8.17:
The goal of this release is to provide ongoing CARES-Live maintenance, stabilization, and security updates.

Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.