CARES-Live 2.8.21 Production Release – October 27, 2022| 6:00 PM – 9:00 PM
All SPOCs and Technical Contacts:
EFFECTIVE OCTOBER 27, 2022, CARES-Live 2.8.21 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
CARES-Live
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE OCTOBER 27, 2022, CARES-Live 2.8.21 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
CARES-Live
- The goal of this release is to provide ongoing CARES-Live maintenance, infrastructure updates and security patches not visible to CARES-Live users.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.