CARES-Live 2.8.22 Production Release – January 12, 2023| 6:00 PM – 9:00 PM
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 12, 2023, CARES-Live 2.8.22 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 12, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.22:
CARES-Live Dashboard
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE JANUARY 12, 2023, CARES-Live 2.8.22 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 12, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.22:
CARES-Live Dashboard
- Currently, when an external system (e.g., LIS or CWS/CMS) connection goes down, the whole CARES-Live Application becomes unavailable to the user. Starting with Release 2.8.22, CARES-Live will implement changes to the dashboard so that if a particular feature is down, it will show a “Feature is currently unavailable“ warning message, but the rest of the CARES-Live application will still be accessible. This change shall prevent the Application becoming unavailable to the user.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.