CARES-Live Customer Support Contact Change

To all SPOCs, Probation and Technical Contacts:

EFFECTIVE July 15, 2020 CARES-Live support inquiries should be directed to the CWDS Customer Relations email CWS_CustRel@osi.ca.gov

The CWDS Implementation team will be transitioning county support inquiries for the CARES-Live application to the CWDS Customer Relations team. The CWDS Implementation team will redirect their focus to begin planning activities in support of future CWS-CARES. Counties should redirect any email inquiries related to CARES-Live that they would of sent to the Implementation Mailbox to the CWDS Customer Relations Mailbox CWS_CustRel@osi.ca.gov.Counties should continue to send any Implementation specific inquiries to the Implementation Mailbox CWDSImplementation@osi.ca.gov.Problems or issues related to CARES-Live should continue to be sent to the CARES-Live Service desk at Servicedesk@cwds.ca.gov.
For CARES-Live demo request, counties should continue to direct those request to CARES-Live@osi.ca.gov.

Action Required
Effective July 15, 2020 Counties should redirect any CARES-Live inquiries to the Customer Relations email at CWS_CustRel@osi.ca.gov.
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES-Live Service Desk at 1-855-292-3444.
To contact the Implementation Team email CWDSImplementation@osi.ca.gov.
For CARES-Live Demo requests email CARES-Live@osi.ca.gov.