CARES-Live Emergency Change – LIS Facility Data Refresh- December 9, 2020| 6:00 PM- 9:00 PM

All SPOCs and Technical Contacts:
The purpose of this communication is to inform counties that some LIS facilities may not appear when users perform a query in Facility Search. This appears to be caused by an issue with the CARES-Live and LIS databases being out of sync.
To remedy the issue an LIS facility data refresh is planned for Dec 9, 2020, beginning at 6:00 PM and concluding at 9:00 PM. 
During this scheduled change window there will be no associated outage, the change will be seamless to CARES-Live users. CARES-Live users can continue to access the CARES-Live application during this time.

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.