CARES-Live Issues – Users Invalidated Erroneously and Change Log Not Visible
ALL County CWS/Probation/CARES SPOCs and Technical Contacts:
A recent change implemented with CARES-Live 2.8.13 on June 24, 2021 would inactivate a CARES-Live user automatically when the user was end-dated in the CWS/CMS application, with “Account Invalidated” added to the Change Log. However, a couple counties have reported a glitch where a small number of CARES-Live users have been invalidated erroneously. In addition, there is a secondary issue where the system-generated Change Logs are not visible to County Admins.
The CWDS Team has been working and testing the fixes, and will implement a hot fix to correct the issue as soon as possible. The small number of impacted CARES-Live accounts will be fixed programmatically by the CWDS team; no additional action is required.
An updated communication will be sent out once the date and time of the hot fix implementation has been decided.
No action is required by CARES-Live users or administrators. The CWDS Team will fix the accounts behind the scenes, and implement the fixes as soon as possible.