CARES-Live Production Hot Fix – May 5, 2022| 6:00 PM – 7:00 PM

All SPOCs and Technical Contacts:
EFFECTIVE May 5, 2022, CARES-Live PRODUCTION HOT FIX IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled activity that may impact CANS in the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, May 5, 2022, and conclude at 7:00 PM. During this scheduled activity, users may experience issues when accessing CANS in the CARES-Live application.
Production Hot Fix:
CANS

  • Supervisors have reported issues with the CANS dashboard where they were not able to see staff. A fix was deployed on April 21, 2022 that resolved part of the root cause, but a second issue subsequently surfaced. The remaining issue has been resolved and a fix will be deployed with this hot fix.
 
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.