CARES-Live Release 2.8 January 22, 2020| 5:00PM – 10:00PM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 5:00pm. on January 22, 2019 and conclude at 10:00pm. During this scheduled outage users will not be able to access the CARES-Live application.

Release Description

CARES-Live Release 2.8 is scheduled for release to all CARES-Live users on Wednesday, January 22, 2020. The CARES-Live 2.8 release will implement a new message queue solution for sending legacy changes from CWS/CMS to CARES-Live. While CARES-Live users will not directly see any changes, these changes are expected to provide several efficiencies to CARES-Live to improve its overall performance.

The CARES-Live Release 2.8 Release Notes describes the details of the release. Counties can access the CARES-Live Release Notes for CARES-Live 2.8 on the CWDS website at

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.