CARES-Live Scheduled Maintenance on October 17, 2019 6:00 PM – 6:30 PM

To All SPOCs and Technical Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, October 17, 2019, from 06:00 PM to 06:30 PM. During the maintenance window, CARES-Live will be available to users. However, the client search functionality in CANS and Snapshot will not be receiving CWS/CMS updates during the maintenance window. CARES-Live users can continue to use the CANS assessment feature for those clients that they have already begun assessments. Starting a new assessment should not be initiated for new clients during this time.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.