CARES-Live Scheduled Maintenance on October 4, 2020| 5:00 AM – 7:00 AM

To all SPOCs and Technical Contacts:
CDSS will be performing maintenance activities on Sunday, October 4, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 5:00 AM and conclude at 7:00 AM. During this time, users may encounter an error as the CAL API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If after 7:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.