CARES-Live Scheduled Maintenance on September 6, 2021| 12:00 AM – 3:00 AM
ALL SPOCs and Technical Contacts:
CDSS will be performing database maintenance activities on Monday, September 6, 2021, that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 12:00 AM and conclude at 3:00 AM. During this time, users may encounter an error when performing searches in Facility Search as the CALS API may not be able to connect to any of the back-end servers and databases.
If after 3:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.