CARES-Live Scheduled Outage for Saturday, April 17, 2021| 5:00 AM – 1:00 PM
All CWS/Probation/CARES County SPOCs and Technical Contacts:
In support of the CWS/CMS Release 8.14, the CARES-Live team has scheduled an outage that will interrupt connectivity to the CARES-Live application. The outage is scheduled for Saturday, April 17, 2021 from 5:00 AM to 1:00 PM. During the scheduled outage users will not be able to access the CARES-Live application.
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444, or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.