CARES-Live Scheduled Outage for Saturday, July 25, 2020| 5:00 AM – 2:00 PM
To all CWS/CMS and Probation SPOCs and Technical Contacts, and CARES-Live SPOCs:
In support of the CWS/CMS Release 8.11, the CARES-Live team has scheduled an outage that will interrupt connectivity to the CARES-Live application. The outage is scheduled for Saturday, July 25, 2020 from 5:00 AM to 2:00 PM. During the scheduled outage users will not be able to access the CARES-Live application.
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.