CARES-Live Scheduled Outage for Wednesday, February 12, 2020| 6:00 PM – 10:00 PM

To: All CWS/CMS and Probation SPOCs and Technical Contacts, and CARES-Live SPOCs:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance window is scheduled for Wednesday, February 12, 2020, beginning at 6:00 PM and concluding at 10:00 PM. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.