CARES-Live Training Environment Scheduled Maintenance - April 30, 2021| 1:00 PM – 5:00 PM
All CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, April 30, 2021, from 1:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.12 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.