CARES-Live Training Environment Scheduled Maintenance – May 9, 2022| 4:00 PM – 4:30 PM
All SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Monday, May 9, 2022, from 4:00 PM to 4:30 PM. This scheduled maintenance will be transparent to users and no outage is required. The Training Environment refresh schedule will be modified to suspend the 12:30 PM daily refresh. The daily 3:40 AM Training Environment refresh will continue as normal.
If users experience any issues with the CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.