CWDS Embarks on UX Site Visits for Intake

The CWDS Intake Development user experience design (UX) team is in Los Angeles County this week for the first of six user research site visits. These site visits provide user research staff an opportunity to better understand the intake process which includes the investigation of allegations identified on a referral. User research staff will interview and job shadow both hotline and investigative workers as well as invite feedback on mocks/wireframes related to screening and basic search functionality. During these visits County leadership will be given the opportunity to express their vision for the Intake Digital Services. The six core counties for the CWDS Intake Digital Service include Los Angeles, Fresno, Ventura, Santa Cruz, Yolo, and Butte.