CWS-CARES 2.2.2 Production Release (Identify Management & Facility Search) Hotfixes 09:00 AM – 12:00 PM

To: All CWS and Probation SPOCs and Technical Contacts:

EFFECTIVE MARCH 09, 2019 CWS-CARES 2.2.2 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00 AM on Saturday, March 09, 2019 and conclude at 12:00 PM. During this scheduled outage users will not be able to access the CWS-CARES application.

CWS-CARES 2.2.2 Hotfixes:

County e-mail systems may experience outages or be unavailable for periods of time. When this happens, anyone who hasn't logged into CWS-CARES in the last 24 hours will not receive the Multi-Factor Authentication code and consequently cannot log in to CWS-CARES.

Identity Management Fix (COG-1247)

  • The Multi-Factor Authentication (MFA) code expiration is extended from 24 hours to 168 hours (7 days). After 7 days, when the user logs into CWS-CARES, a new MFA code will automatically be issued via email.
  • The email sent with the MFA code contains a message stating the code is good for up to 7 days.

Facility Search Fix

  • Improve Assigned Worker Mapping between CWS-CARES/License Information System (LIS)/Field Automation System (FAS)
  • Ensure that Licensing Worker/Approval Worker will be displayed in CARES accurately based on workers code found in LIS/FAS

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.